Pengukuran Kepuasan Pelayanan Biro Sumber Daya Manusia: Pengukuran Kepuasan Layanan Departemen Sumber Daya Manusia

Jeziano Rizkita Boyas; Aufa Izzudin Baihaqi; Muh. Aris  Izzudin

doi:10.55732/unu.tjj.2023.01.6

Authors

Jeziano Rizkita Boyas Prodi Manajemen, Fakultas Ekonomi, Universitas Nahdlatul Ulama, Sidoarjo 61218, Indonesia
Aufa Izzudin Baihaqi Program Studi Administrasi Bisnis,Universitas UPN Veteran Surabaya, Indonesia
Muh. Aris Izzudin Prodi PGSD, Fakultas Keguruan dan Ilmu Pendidikan, Universitas Nahdlatul Ulama Sidoarjo

DOI:

https://doi.org/10.55732/unu.tjj.2023.01.6

Abstract

The purpose of this study was to evaluate the level of employee satisfaction with the services provided by the Human Resources Bureau at one of the universities in Greater Surabaya. The survey method was used to collect data from 54 employees at a university in Greater Surabaya. The data obtained was analyzed using descriptive quantitative to determine the level of employee satisfaction with the services of the Human Resources Bureau at one of the universities in Greater Surabaya. The results of the study show that most employees are satisfied with the services provided by the Human Resources Bureau with an average score of 4.22 out of a scale of 5. However, there are several aspects that need to be improved, such as response speed and service quality. In conclusion, the services provided by the Human Resources Bureau at a university in Greater Surabaya have met the expectations of employees in general, but need improvement in certain aspects.

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