NOER, L. R. . ANALISIS PENINGKATAN KUALITAS PELAYANAN MAHASISWA MAGISTER MANAJEMEN TEKNOLOGI ITS SURABAYA DENGAN METODE SERVQUAL DAN IMPORTANCE PERFORMANCE ANALYSIS (IPA). Journal of Research and Technology, [S. l.], v. 2, n. 1, p. 35–43, 2016. DOI: 10.55732/jrt.v2i1.802. Disponível em: https://journal.unusida.ac.id/index.php/jrt/article/view/802. Acesso em: 5 feb. 2025.