MAULIDA DEWI AMANDA; DWI SUKMA DONORIYANTO. Analysis of Service Quality in Access by KAI Application Using E-ServQual Method and Root Cause Analysis (RCA). Journal of Research and Technology, [S. l.], v. 11, n. 1, p. 11–20, 2025. DOI: 10.55732/jrt.v11i1.1527. Disponível em: https://journal.unusida.ac.id/index.php/jrt/article/view/1527. Acesso em: 15 jun. 2025.