PERANCANGAN APLIKASI TEKNOLOGI CHATBOT UNTUK INDUSTRI KOMERSIAL 4.0

Rani Natadian Astuti, Muhamad Fatchan

Abstract


The customer service provided is ineffective because they are not full 24/7 service and not responsive at replying inquiries from customers. For this reason, it is necessary to have chatbot technology to replace the role of customer service. Chatbot can be expected to reply customer inquiries faster and full 24/7 service. With this inovation, that it can improve company performance and reduce the company expenses.The method in this research is TF-IDF, which it calculates the value of each word in document. The result of this research are; the ‘Chatbot’ is able to handle any inquries with different patterns, but it can still be at corridor to answer based on each category and also it can do the job as customer service such as answering questions.

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References


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